REFUND POLICY

REFUND POLICY

 

Customer satisfaction is always the top priority at Aungarden supply. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, we can easily arrange a refund for you. You may exercise your right to return or exchange the purchased items within 30 days (opened and unused) with receipt or proof of purchase from the date on which you received them from www.aungardensupply.com and which you will pay for the item to be delivered to us .

NOTE: Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Process of Return/Refund

Refund will be made within 10 days in the account provided after product has been received. We can only offer a refund if you contact us within 30 days of the delivery date.

Make sure that your items are returned unused in their original packaging with the attached proof of purchase. We do not accept returns that are not in accordance with our policies and will be returned to you. Refund is processed within 10 days.

To protect all customers and ensure that all returns and exchanges are handled fairly, Aungarden supply online store can reimburse you in the following cases:

  • The package has arrived in a damaged condition (proof required).
  • The item arrived in extremely poor quality (evidence is required).
  • The order has disappeared.
  • The estimated delivery time has expired

Nutrients: 

 We do not accept returns on nutrients considering they can be tampered with.

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to jb.alluneed2@gmail.com, if you have further questions.

All Packages should be mail to:

1290 S Commercial Way SE, Albany, OR 97322

 

Payment

We accept the following means of payment: Bank Transfer, Electronic Fund Transfer.  You may also make payment(s) via PayPal, credit cards.  Please be sure to provide your exact billing address and telephone number.

Shipment processing time

 

All orders are processed within 24-48 hours during business days. Delivery is made within 2 weeks depending on your place of residence due to the covid 19 pandemic depending on your place of residence.

 

Your shipping charge or service may vary depending on the weight of your package.  The shipping cost will be calculated before you complete your order.